Customer Support

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Customer Support

Wednesday, July 23, 2008

AMS Carrier Community

| AMS Carrier Community Dashboard |

Phoenix Community Portal |

PremiumBill Community Portal |

Phoenix Users Group |

Contact Information

You can contact customer support via Email or Phone:

Email: carriersupport@amsservices.com

Phone: 1-866-877-9110

Hours: Monday through Friday, 8am to 5pm EST

Customer Support Links

Enhancement Request

PremiumBill Incident Report

Incident Report

Please use this form to submit a Phoenix Incident Report.

Product*
Phoenix
PhoenixDirect

Company Name:*

Contact Name:*

Contact Phone Number:

Contact Email:

Environment:
Test
Production

Phoenix Version:*

Priority:*
Priority 1 - Normal processing down (Production down).
Priority 1 - Normal processing severly interrupted.
Priority 2 - Normal processing interrupted, but still operational.
Priority 3 - Low Impact to perations or single policy affected.

Short Description:*

Document exact steps taken to reproduce:*

Business Impact:*

Attachment: (zip multiple attachments into a single file before uploading)

File Size: 1000KB Maximum
File Types: .jpg .jpeg .jpe .gif .bmp .doc .xls .txt .xsl .zip

* Required